Embarrassingly Bad Service in Australia

Recently Qantus was voted by its passengers to be one of the worst airlines of all time. I do not know the details of the vote but I do know that Qantus's response was a blind cover up of fault. A representative publicly rebutted that Qantus employees are the best in the world.

I don't mind that a company is proud of who what it tries to be but when consumers, the ultimate user, get together and tell a company that their product is substandard, I think it is completely out of the question for that company to pretentiously discard their customers claims.

One report in particular mentioned how in the past Qantus would care for there customers quite rigorously, even going so far as to include a kit of temporary solutions when a one's luggage was lost. Now, on the other hand, Qantus staff are quite rude and it is impossible to get them to ever admit fault little own provide something even slightly resembling concern and customer care.

I have not had this experience however I have been exposed to Qantus and Jetstar's grave shortcomings on many occasions.

Similarly many other airlines in Europe and Australia offer completely pathetic service and very little recourse for their mistakes.

A recent post by on NussbaumOnDesign details a better interaction set with an airline in the states.

I hope Qantus and Jetstar go out of business and are severely punished for their lame attempts at being impressive and reassuring anyone with their awful public relations.

What do other people think about this issue? Has anyone ever had a good experiance on a plane?