The Real Technical Support

As was recently discussed, technical support needs to fixed. The level of rigger is completely below what is acceptable when dealing with businesses and people who need solutions fast and cleanly. Similarly the persistence of data is often not addressed well by these people and this often leads to loss of valuable information or inconvenience.

By they way, the Apple store near the corner of Elizabeth and Abeckett Streets is completely crap and I strongly suggest a fully boycott. The offer pathetic service by a staff of surly gentlemen who know are completely incompetent when it comes to fixing anything or being in any way helpful. This is a great example of the worst imaginable technical service.

What is needed by good technical service, why is it no longer something that exists, and how can something change so we are happier in this situation?

I think there is some truth that some things are not worth fixing and there is a lot of truth that it is hard to be the "computer guy" however I do not agree that there is not a system in which computer service persons are greatly valued and offer a good service to the people around them. I think part of the problem is the social acceptance of buying new things but another significant element is the fact that peoples things and their work are important to them. Perhaps a solution is to look at a broken computer more like a wet sketchpad. It is a problem that has to be fixed with minimum interaction. Once the problem is fixed the range of solutions is large.

What do other people think?